Returns & Exchanges

We want you to feel confident ordering from Ghoonghaat. This policy explains how to request a return or exchange and the costs that apply.

7-day return and exchange window

For eligible ready-to-ship items, you may request a return or exchange within 7 calendar days of delivery. Please email ghoonghaat@gmail.com or contact us on WhatsApp at +91 78598 36365 with your order number, reason and clear photographs where relevant. A return must be approved by us before it is sent.

Eligibility

• Items must be unused, unworn, unwashed, unaltered and free from fragrance, makeup, stains or damage.
• All original tags, packaging, accessories and any complimentary items must be included.
• We may inspect the item when it reaches us before approving the return or exchange.

Store credit for ordinary returns

For an eligible change-of-mind return, we issue Ghoonghaat store credit after inspection. Store credit is issued for the eligible item value only; original shipping, handling, gift-wrap and other non-refundable charges are not included. Store credit is non-transferable, cannot be redeemed for cash and is subject to the terms shown when issued.

Return and exchange shipping costs

For an eligible change-of-mind return or exchange, the customer is responsible for return shipping and for any shipping charge for the replacement item. We recommend using a trackable service and retaining proof of dispatch. If an exchange item has a higher price, the difference must be paid before it is dispatched; if it has a lower price, the balance is issued as store credit.

Incorrect, defective or materially misdescribed items

If your item is incorrect, defective, damaged in transit, materially different from the confirmed order, or delivered later than the stated delivery schedule other than due to force majeure, contact us promptly with photographs. We will review the request and provide the remedy required by applicable law. Where we confirm that the issue is ours, we will not charge return shipping and a refund, replacement or other remedy will be handled as applicable.

Customised and made-to-order items: no return or exchange

Custom-made, customised, made-to-measure, made-to-order, altered and personalised items are not eligible for return or exchange. These items are created or adjusted specifically for you, so we cannot accept them for change of mind, a different preference, or a different size selected or approved by you.

This restriction does not apply where an item is incorrect, defective, damaged in transit, materially different from the confirmed order, or where another remedy is required by applicable law. In those cases, please contact us promptly with your order number and clear photographs so we can review and provide the appropriate remedy.

Other items not eligible for ordinary return or exchange

Final-sale, worn, washed or damaged-by-customer items are not eligible for ordinary change-of-mind returns or exchanges.

Multiple return requests

We may review repeated or unusual return and exchange requests to protect the integrity of the service. Any decision to limit future discretionary change-of-mind returns or exchanges will be applied fairly.

Contact and timing

Return requests are normally reviewed within 2 business days. Once an eligible return is received and inspected, we will confirm the store-credit or exchange outcome. For assistance, contact ghoonghaat@gmail.com or +91 78598 36365.